FTP Information:
If you need to upload an image to us that is larger than 3mb you will need to upload it to us through our FTP
site. We do have a public account or we can create your own personal account.
Please follow these instructions.
1. You will need to set up an FTP account (This is done at no charge).
2. To set up a personal account you will first need to email us or your username and password that you
would like to use to access the FTP site. To keep things simple your user name and password will be all in
lower case. OR use this FTP request form.
3. We will then email you back once your account is established. This is generally done within 24 hours.
4. Once we have you registered you can upload using an FTP client or your browser.
UPLOAD:
CLIENT FTP: set your host to ftp.montclairphoto.com, your username will be in the form:
username@montclairphoto.com and your password.
INTERNET BROWSER: Go to ftp://ftp.montclairphoto.com and a login prompt should appear. (If this link
does not work, you may have to manually type in ftp://ftp.montclairphoto.com/ into your address bar because
some browsers don't work on FTP links.) You will then be prompted to enter your username and password.
Username must be in this format username@montclairphoto.com. More tips below.
5. You can create any folders in your personal account with your FTP client. If you are using your browser
you must drag in your folders.
6. Copy your files to us (upload).
7. After you have uploaded your file(s) you will need to then send us an email with instructions.
NOTE: Any files more than 30 days old will be purged. This services is not to be used for long-term storage,
but to transfer files to us for printing.
Having Trouble with FTP using your browser?
Make sure your browser is setup to use FTP. Goto your browsers menu bar: Tools (or View) --> Internet
Options and click on the advanced tab. Make sure FTP is enabled. If you still have problems or are using a
dsl modem and/or have a firewall select the "use passive FTP" in the advanced setup.
If that still doesn't work, go to File on the menu bar, select Login As, enter your username and password,
click the save password button, then uncheck the save password button, then click OK. This usually resets
the browser and your list of images and folders should be visible now.
NOTE: Filenames must be simple with not odd characters and spaces. Make sure your file name has an
extension (ie.: .jpg). Filenames that start with a dot or a dash will not upload. If your browser keeps
popping up a login screen, then most likely it has a problem with your filename.
Internet Explorer 7 browser doesn't support FTP; However, it is possible through your explorer window.
Follow the steps below if you have Internet Explorer 7.
1) Type ftp://ftp.montclairphoto.com in your address bar.
2) You may or may not get a login pop-up screen. If you do, enter your username and password. You will
get a "cannot display web page" message. Stay on this page.
3) From the "cannot display web page" go to your menu bar (File, Edit, View, etc...). Goto "View" --> "Open
FTP Site in Explorer Window"
4) Another window will pop up. In that window go the menu bar. File --> select "Login As".
5) In the pop up window enter your username and password.
6) Drag and drop your images into this blank window. You cannot drag or create folders. Make sure your
filenames have no spaces or funny characters.
7) After your upload completes, send us an e-mail with your instructions.
Macs: You need to use an FTP client for Macs. Take a look at Fetch Softworks and use montclairphoto.com
as the host name.
If you have any questions, please feel free to contact us. 510-339-3686
If you need to upload an image to us that is larger than 3mb you will need to upload it to us through our FTP
site. We do have a public account or we can create your own personal account.
Please follow these instructions.
1. You will need to set up an FTP account (This is done at no charge).
2. To set up a personal account you will first need to email us or your username and password that you
would like to use to access the FTP site. To keep things simple your user name and password will be all in
lower case. OR use this FTP request form.
3. We will then email you back once your account is established. This is generally done within 24 hours.
4. Once we have you registered you can upload using an FTP client or your browser.
UPLOAD:
CLIENT FTP: set your host to ftp.montclairphoto.com, your username will be in the form:
username@montclairphoto.com and your password.
INTERNET BROWSER: Go to ftp://ftp.montclairphoto.com and a login prompt should appear. (If this link
does not work, you may have to manually type in ftp://ftp.montclairphoto.com/ into your address bar because
some browsers don't work on FTP links.) You will then be prompted to enter your username and password.
Username must be in this format username@montclairphoto.com. More tips below.
5. You can create any folders in your personal account with your FTP client. If you are using your browser
you must drag in your folders.
6. Copy your files to us (upload).
7. After you have uploaded your file(s) you will need to then send us an email with instructions.
NOTE: Any files more than 30 days old will be purged. This services is not to be used for long-term storage,
but to transfer files to us for printing.
Having Trouble with FTP using your browser?
Make sure your browser is setup to use FTP. Goto your browsers menu bar: Tools (or View) --> Internet
Options and click on the advanced tab. Make sure FTP is enabled. If you still have problems or are using a
dsl modem and/or have a firewall select the "use passive FTP" in the advanced setup.
If that still doesn't work, go to File on the menu bar, select Login As, enter your username and password,
click the save password button, then uncheck the save password button, then click OK. This usually resets
the browser and your list of images and folders should be visible now.
NOTE: Filenames must be simple with not odd characters and spaces. Make sure your file name has an
extension (ie.: .jpg). Filenames that start with a dot or a dash will not upload. If your browser keeps
popping up a login screen, then most likely it has a problem with your filename.
Internet Explorer 7 browser doesn't support FTP; However, it is possible through your explorer window.
Follow the steps below if you have Internet Explorer 7.
1) Type ftp://ftp.montclairphoto.com in your address bar.
2) You may or may not get a login pop-up screen. If you do, enter your username and password. You will
get a "cannot display web page" message. Stay on this page.
3) From the "cannot display web page" go to your menu bar (File, Edit, View, etc...). Goto "View" --> "Open
FTP Site in Explorer Window"
4) Another window will pop up. In that window go the menu bar. File --> select "Login As".
5) In the pop up window enter your username and password.
6) Drag and drop your images into this blank window. You cannot drag or create folders. Make sure your
filenames have no spaces or funny characters.
7) After your upload completes, send us an e-mail with your instructions.
Macs: You need to use an FTP client for Macs. Take a look at Fetch Softworks and use montclairphoto.com
as the host name.
If you have any questions, please feel free to contact us. 510-339-3686
When Quality Counts...
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