Quality Guarantee: We stand behind all of our services. If for any reason you are not
satisfied with your prints, reprints, digital prints, or enlargements, we will reprint them
for you at no charge. We will upon request match a print as close as technology
allows. If you have a print you want matched, please bring it in with your original
order. Orders without an original print for matching will be printed at our normal high
quality standard. Orders of large quantity will require an approval proof before we
print the order. Please be aware that prints from a lab other than our own, can be
matched; however, due to the differences in paper and chemistry, subtle differences
are unavoidable. We promise to work with you in a professional and friendly manner
to resolve any problem. Your satisfaction is our highest priority.
Quality Control Policy: We maintain high standards of quality in every step of your
order. Each day our trained technicians carefully monitor the chemicals used in each
machine in our lab. Maintaining the strict benchmarks that our chemical
manufacturer recommends and that you expect, underscores our commitment to the
finest in photo processing.
Color balancing is an art in itself. Our technicians are trained to understand the
science of color balancing, and how to best program the printing equipment to
provide you with the consistent quality you demand. Quality is how YOU see it. We
work with each client individually to understand and produce the color YOU want. Our
staff is eager to learn how you like your work. For those of you who haven’t used our
service, please bring in some samples of what YOU like. We’ll make sure you get
what you expect when your order is completed.
Color Matching: We have the ability to very closely match most any print brought to
our lab. However, please be aware that due to the characteristics of photographic
material, a slight variation cannot be avoided. If you had your original printed
elsewhere, using different paper and chemicals, there will be a slight difference in
color, contrast and density. We promise to make every effort to satisfy your request.
Hours of operation: Our 24-hour drop box is conveniently located at the front of our
store. Film left in our drop box will be ready by noon the next day unless other
arrangements are made before drop off. See Night Drop for more information.
We are open every day except New Year's, Easter, Memorial, Independence, Labor,
Thanksgiving, and Christmas day.
Monday-Friday 8-6, Saturday-Sunday 9-6
*If you're running late call us so we know to expect you a little after closing.
Service Times: We will provide you with the most accurate service times possible.
Due to seasonal volume from the middle of November to the middle of January
service times could be longer. If you have a deadline, we’ll do everything in our power
to provide you with the highest quality service in the shortest amount of time. Split
orders (those that require multiple services) may have a longer service time. Please
call or email with questions about service time. Rush Service available on any
service.
After Hour Work: You may arrange for us to be open after hours for processing and
printing your event photos. Ask management for pricing and for more information.
Pick Up and Delivery: Pick up and delivery service to your place of business are
available to select commercial clients with accounts. Please contact customer
service before 10:00a.m. to arrange a pick up or delivery. If you would like us to
pickup and deliver ask management for pricing.
Payments: Payments can be made by Cash, Checks, Master Card, Visa, ATM, or
American Express.
Insufficient Funds: A $25.00 service charge will be accessed for each check
returned due to insufficient funds.
Open Accounts: Open billing accounts are available to select commercial clients
and professional photographers only. Credit applications are available by request.
We require a completed credit application, and two weeks for approval, before an
account can be opened. If you have questions, please contact our manager.
Sales Tax: State sales tax will be charged on every order unless we have a
completed sales tax exemption certificate on file. Forms are available from our lab.
We will be happy to fax, email, or mail a form to you upon request.
Additional Services: For any service not listed, please contact the lab manager by
email or phone. We are continually adding new services. If for any reason we can’t
provide a service for you, call us anyway, we’ll refer you to someone we know and
trust.
Rush Service: Rush service is available during regular business hours. Please
contact our lab manager regarding rush service. Due to seasonal volume, rush
service may not be available during busy times of the year.
Lab Materials Availability: We will be happy to provide any customer with order bags,
or other lab materials needed in preparing orders for our lab. Call, come in or email
and we’ll provide you with the order forms you need to create your order. If you have
any questions about how to fill out the forms, anyone of our friendly, qualified staff
can assist you. Prices; specifications listed on this site may change at anytime
without notice.
Shipping Procedures: Outgoing shipping will be billed as quoted. Regular shipping
is through USPS or UPS standard ground rate. Please call customer service for
information regarding our shipping charges. If an order is damaged in shipping, call
customer service immediately. Please keep all product and shipping materials for
the shipper’s inspection. We will handle all shipping problems quickly and
professionally.
Copyright Policy: We honor all copyrights. Any photograph that has been
professionally shot and printed is protected by copyright. Please contact our staff
regarding copyright regulations. We would be happy to email our copyright policy to
you upon request. Release forms are available to you at no charge if you wish to
grant or obtain copyright release.
Environmental: We recycle. We pride ourselves in maintaining high quality in each
step of our processing. The photographic process produces a silver bearing waste
that is considered hazardous. Our newer machines produce very little silver. By using
the latest equipment, we remove all hazardous material from all chemicals prior to
disposal. We monitor and maintain this waste in complete compliance within our
State and County guidelines. We respect the environment and go beyond the
expectations of the law to insure a clean and safe work place for our community. We
recycle the plastic film canisters and disposable cameras. Local schools also reuse
the plastic film canisters. We donate the disposable camera batteries to local
children charities.
Privacy and Security: Montclair 1 Hour Photo is committed to protecting your privacy.
Any personal information collected (name, address, e-mail, phone number, credit
card information, and photographs), in-house or on-line, is only used for processing
orders. We do not disclose your information through sale, trade, or rent to others. All
on-line orders and transactions are secure as well.
Limit of Liability: Submitting any film, print, slide, negative or digital media to this lab
for processing, printing or other handling constitutes an AGREEMENT by you that any
damage or loss by our company, subsidiary, or agents, will only entitle you to a like
amount and type of film and processing. Except for such replacement, the
acceptance by our company, subsidiary and/or agents of the film, print, slide,
negative or digital media is without other warranty or liability, and recovery by anyone
for any incidental or consequential damages is excluded irrespective of whether the
damage occurs because of our negligence, breach of contract, strict liability or other
cause.
When Quality Counts...
